Frequently Asked Questions

Welcome to Nutrition Action Healthletter’s customer service department page. This page will help you understand how to subscribe to Nutrition Action Healthletter and what some of our publishing policies are. Here, we have 4 main sections of Frequently Asked Questions:  General Question; our Publishing Schedule; Contact Us; and Pricing.  And if you have questions not addressed here, please contact us right away.

— Mr. Chris Schmidt, Customer Service Manager

P.S.  We are working on offering a digital version of Nutrition Action Healthletter and enabling subscribers to view their own accounts online.  Please check back in the Fall of 2013 for digital editions.

General Questions

Q: What is your return or refund policy?

A: For anything you’ve ordered – digital or in print – the product is always yours to keep.  Our commitment is to help you improve your diet and your health, so please keep anything you’ve ordered.  For subscription orders to Nutrition Action Healthletter, we’ll refund you the unused portion of your subscription if you’re unsatisfied at any time.  For your protection and for auditing purposes, please submit any refund request in writing – by letter, fax, or email.  But, we’d rather keep you as a subscriber, so please allow us to extend your subscription for two issues, for FREE, if you are ever unsatisfied – at any time for any reason.

Q: What is your shipping and handling policy?

A: For digitally delivered products, we don’t believe you should pay any shipping or handling, so there is no charge for that.  For subscriptions to Nutrition Action Healthletter, postage, shipping, and handling costs are included in the subscription price.

Q: For my print subscription, where do I find my subscription ID number and my subscription expiration date?

A: They are both above your name on your Nutrition Action Healthletter issue mailing label, for example:

71632519       DEC14
Mr. C. Schmidt
123 Any Street
Washington, DC 20005

The eight-digit number above your name is your subscription ID number.  Please use it on all correspondence to us – and for logging in at www.NutritionAction.com.  On the same line, next to your eight-digit subscription ID number,  is the expiration date of your subscription. (Ex. DEC14 means December 2014, and JAN15 means January/February 2015).

Q: Can I change my address on your Web site?

A: No, not yet!  We are working on enabling your account online, in a secure environment.  Please check back in the Fall of 2013 to access your account online.

Q: For some reason my postal carrier didn’t deliver the latest print version of my issue. Can you send it to me again?

A: Yes. Please contact us at customercare@nutritionaction.com.  Include your name, address (for verification) and subscription ID number. Your replacement print issue should arrive to you within 3 weeks.

Q: I’m accidentally receiving two copies of each issue. Can you combine them?

A: Yes. Please write us at customercare@nutritionaction.com with the two subscription ID numbers and the correct name and address to keep. We will merge them and assign a new expiration date.

Q: I saw a nutrition report from Center for Science in the Public Interest (CSPI) the other day. How do I go about getting a copy?

A: CSPI has produced many reports, brochures, and booklets on nutrition and food safety since 1971. To find out what’s currently available, write to customercare@nutritionaction.com.

Q: I want to talk to someone at Nutrition Action about past payments I’ve made. Who do I speak to?

A: Send your information request to customercare@nutritionaction.com along with your name, address and subscription ID number. We will research your file for you and correspond back.

Q: How can I send a letter to the editor; question a Nutrition Action writer or researcher; question a statement in Nutrition Action; or find out when that certain article ran?

A: For questions like these please write to customercare@nutritionaction.com. We will consider all suggestions.

Q: Can I give a Nutrition Action subscription as a gift?

A: Yes! The easiest way to order gift subscriptions is to fill out the order form that is bound in the middle of most print issues. If you don’t have that form though, don’t despair.  Order gift subscriptions online or:

Send us your name, address and subscription ID number along with the complete names and addresses of who you want to receive a gift subscription to Nutrition Action. The price is $24 (U.S. and Canada) for the first gift and $20 (U.S. and Canada) for each thereafter. Send your check and request to the appropriate address (Washington or Toronto).

Nutrition Action Circulation Department
1220 L Street, N.W., Suite 300
Washington, DC 20005

Nutrition Action Circulation Department
P.O. Box 4252 Postal Station A
Toronto, ON M5W 5S4

Q: Can I get an Index for last year?

A: Our 2011 US Index and our 2011 Canada Index are available online.

Questions About Our Publishing Schedule

Q: How often do you publish Nutrition Action Healthletter?

A: We publish Nutrition Action Healthletter 10 times a year, monthly except a combined issue in January/February and in July/August.  For the rest of 2012, here is our schedule with approximate delivery dates for the print versions (if you order a digital version, you’ll receive issues as soon as they are published):

Generally you should receive each issue during the last week of the month prior to its date (add one week for Hawai’i and Alaska).

Example: The April issue should arrive in late March.

The combination issues should arrive at the end of their first month.

Example: The January/February issue should arrive in late January.

Questions About How to Contact Us

Customer Service can be reached at any of the following addresses:

e-mail:customercare@nutritionaction.com

Fax: (202) 265-4954

Phone: (202) 777-8393,  from 9 am to 5 pm (Eastern Time), Monday-Friday

Mail:

U.S. and Foreign (not Canada)

Nutrition Action Circulation Department
1220 L Street, N.W., Suite 300
Washington, D.C. 20005

Canada

Nutrition Action Circulation Department
P.O. Box 4252 Postal Station A
Toronto, ON M5W 5S4

Questions About Our Pricing

Q: What is the price of a Nutrition Action subscription?

A: In the United States the cover pricing schedule is as follows:

• One year (10 issues) $24
• Two years (20 issues) $42
• Three years (30 issues) $58.

In Canada the cover pricing schedule is as follows:

• One year (10 issues) C$36
• Two years (20 issues) C$66

Elsewhere in the world the cover pricing schedule is as follows:

• One year (10 issues) U.S. $32

Click Here To Order Nutrition Action Healthletter