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Frequently Asked Questions

Spring/Summer 2015
The current issue of Nutrition Action Healthletter is May 2015.

Postal delivery is complete.
Digital Access subscribers may now view the issue on this site. (Log In Required)

Welcome to Nutrition Action Healthletter’s customer service department page. This page will help you understand your print or digital subscription to Nutrition Action Healthletter and what some of our publishing policies are. Here, we have 4 main sections of Frequently Asked Questions:  General Questions; our Publishing Schedule; Contact Us; and Pricing.  If you have questions not addressed here, please contact us right away.

— Mr. Chris Schmidt, Customer Service Manager

P.S.  A digital edition of Nutrition Action Healthletter, included within a digital-issue archive, is now available! To purchase digital archive access by subscription for yourself go to: Click here to order the U.S. edition; or Click here to order the Canadian edition.
First time access requires purchasing a digital edition term.

General Questions

Q: How do I order a Gift Subscription for someone else?

A: To order a gift subscription go to: Order Gift Subscriptions and follow the instructions. Nutrition Action Healthletter only offers gift subscriptions to our print edition and for a one year term. At this time gift subscriptions are available at the standard cover price.

Q: I have linked my print subscription to my free online account. I then tried to access the digital archive and the site prompted me to make a purchase. Why?

A: Digital access to the Nutrition Action Healthletter archive requires purchasing a digital edition term. Access is not included in an existing print subscription.

Q: If I purchase digital archive access what do I recieve?

A: Purchasing Nutrition Action Healthletter digital archive access by subscription grants access to past issues dating back to January/February 2011. You also receive access to each new issue that publishes during your subscription term. The archive is web based and is designed for use in current web browsers and on browser enabled tablets and e-readers. The archive is searchable and issues may be downloaded. We will send you an email when each new issue is posted.
Digital access is not available as a gift subscription.

Q: For my print subscription, where do I find my Subscription ID number and my subscription expiration date?

A: They are both above your name on your Nutrition Action Healthletter issue mailing label, for example:

71632519 JUN15
Mr. C. Schmidt
123 Any Street
Washington, DC 20005

The eight-digit number above your name is your subscription ID number. Please use it on all correspondence to us. On the same line, next to your eight-digit subscription ID number, is the expiration date of your subscription. (Ex. JUN15 means June 2015, or JUL16 would mean July/August 2016).

Q: Can I change my print subscription mailing address on your Web site?

A: No, not quite yet. Please send us an email with both your old and new address at customercare@nutritionaction.com.

Q: Is your site accessible on all web browsers?

A: Yes. This site is designed to work on the latest versions of all popular web browsers-
Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc. There is a known color issue with computers running Windows XP and Internet Explorer 8. If you think this might be affecting your interaction with the site please update IE or try another browser. If you are using a business computer you may need to consult with your IT department first.

Q: What is your return or refund policy?

A: For any product you’ve ordered – digital or in print – the product is always yours to keep.  Our commitment is to help you improve your diet and your health, so please keep anything you’ve ordered.  For subscription orders to Nutrition Action Healthletter, we’ll refund you the unused portion of your subscription if you’re unsatisfied at any time.  For your protection and for auditing purposes, please submit any refund request in writing – by letter, fax, or email.  Refunds are issued by check.
But, we’d rather keep you as a subscriber, so please allow us to extend your subscription for two issues, for FREE, if you are ever unsatisfied – at any time for any reason.

Q: What is your shipping and handling policy?

A: For digitally delivered products, we don’t believe you should pay any shipping or handling, so there is no charge for that.  For print products, please allow 2 to 4 weeks for delivery. For print subscriptions to Nutrition Action Healthletter, postage, shipping, and handling costs are included in the subscription price.

Q: For some reason my postal carrier didn’t deliver the latest print version of my issue. Can you send it to me again?

A: Yes. Please contact us at customercare@nutritionaction.com.  Include your name, address (for verification) and subscription ID number. Your replacement print issue should arrive to you within 3 weeks.

Q: I’m accidentally receiving two copies of each issue. Can you combine them?

A: Yes. Please write us at customercare@nutritionaction.com with the two subscription ID numbers and the correct name and address to keep. We will merge them and assign a new expiration date.

Q: I saw a nutrition report from Center for Science in the Public Interest (CSPI) the other day. How do I go about getting a copy?

A: CSPI has produced many reports, brochures, and booklets on nutrition and food safety since 1971. Many are available through this site under the Store tab. To inquire about others, write to customercare@nutritionaction.com.

Q: I want to talk to someone at Nutrition Action about past payments I’ve made. Who do I speak to?

A: Send your information request to customercare@nutritionaction.com along with your name, address and subscription ID number. We will research your file for you and correspond back.

Q: How can I send a letter to the editor; question a Nutrition Action writer or researcher; question a statement in Nutrition Action; or find out when that certain article ran?

A: For questions like these please write to customercare@nutritionaction.com. We will consider all suggestions.

Q: Can I get an Index for last year?

A: Click here for an index of the 2013 U.S. edition.
Click here for an index of the 2013 Canadian edition.

Questions About Our Publishing Schedule

Q: How often do you publish Nutrition Action Healthletter?

A: We publish Nutrition Action Healthletter 10 times a year, monthly except a combined issue in January/February and in July/August.  The approximate delivery dates for the Spring/Summer print issues are as follows:

Issue of Nutrition Action

Vol. #, Issue #

When print issue will deliver to you:

March 2015

Vol. 42 No. 2

February 24 through March 6, 2015

April 2015

Vol. 42 No. 3

March 30 through April 10, 2015

May 2015

Vol. 42 No. 4

April 27 through May 8, 2015

June 2015

Vol. 42 No. 5

May 26 through June 5, 2015

July/August 2015

Vol. 42 No. 6

July 27 through August 7, 2015

 

Generally you should receive each issue during the first week of the month its dated (add one week for Hawai’i and Alaska).

Example: The April issue should arrive in early April.

The combination issues should arrive at the beginning of their second month.

Example: The July/August issue should arrive in early August.

Questions About How to Contact Us

Customer Service can be reached at any of the following addresses:

e-mail:customercare@nutritionaction.com

Fax: (202) 265-4954

Phone: (202) 777-8393,  from 9 am to 5 pm (Eastern Time), Monday-Friday, except U.S. Holidays

Mail:

U.S. and Foreign (not Canada)

Nutrition Action Circulation Department
1220 L Street, N.W., Suite 300
Washington, D.C. 20005

Canada

Nutrition Action Circulation Department
P.O. Box 4252 Postal Station A
Toronto, ON M5W 5S4

Questions About Our Pricing

Q: What is the price of a Nutrition Action subscription?

A: In the United States the standard non-discounted cover pricing schedule is as follows:

  • One year (10 issues) $24
  • Two years (20 issues) $42
  • Three years (30 issues) $58.

 

In Canada the standard non-discounted cover pricing schedule is as follows:

  • One year (10 issues) C$36
  • Two years (20 issues) C$66

 

Elsewhere in the world the cover pricing schedule is as follows:

  • One year (10 issues) U.S. $39

 

 

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