Fall / Winter, 2015 / 2016
The Current Issue of the U.S. Edition of Nutrition Action Healthletter is:
Digital Access subscribers may now view the issue on this site. (Log In Required)
Next Issue: March 2016
The Current (and Final) Issue of the Canadian Edition is: December 2015.
*The Canadian Edition (Print and Digital) has been discontinued.
**Canadian subscribers – To register your Choice see the instructions on the cover wrap of your issue. Or go to the MyChoice page.
Welcome to Nutrition Action Healthletter’s customer service department page. This page will help you understand your print or digital subscription to Nutrition Action Healthletter and what some of our publishing policies are. Here, we have 4 main sections of Frequently Asked Questions: General Questions; our Publishing Schedule; Contact Us; and Pricing. If you have questions not addressed here, please contact us right away.
— Mr. Chris Schmidt, Customer Service Manager
Q: How do I order a Gift Subscription for someone else?
A: To order a gift subscription go to: Order Gift Subscriptions and follow the instructions. Nutrition Action Healthletter only offers gift subscriptions to our U.S. print edition and for a one year term.
Q: I would like to purchase a subscription to the Canadian Edition of Nutrition Action but cannot find a way. What am I missing?
A: Thank you for your interest. Unfortunately Nutrition Action Healthletter is no longer selling subscriptions to the Canadian Edition (Print or Digital) or accepting orders from Canadian addresses. The Canadian Edition of Nutrition Action Healthletter is ending effective with the December 2015 issue.
New ordering options may become available later in the year. Please check back with us then.
Q: I am a Canadian subscriber who has registered My Choice for the rest of my subscription term. What happens next?
A: Nutrition Action Healthletter is currently registering each subscriber’s Choice. The deadline is February 29. If your Choice is… 1) to continue with the U.S. digital edition we will be contacting you by email soon with setup instructions. You won’t miss an issue. The January/February issue will be waiting for you. 2) to switch to Prevention they will be contacting you by mail in the coming weeks. 3) to receive a refund we will mail a cheque to you in the coming weeks. 4) to receive another of our reports digitally we will be emailing to you soon. 5) to donate the remainder back to CSPI then you are done. CSPI does not issue tax receipts as donations to CSPI are not tax deductible do to our advocacy work.
Q: I have linked my print subscription to my free online account. I then tried to access the Digital archive and the site prompted me to make a purchase. Why?
A: Digital access to the Nutrition Action Healthletter archive requires purchasing a digital edition subscription. Access is not included in an existing print subscription.
The U.S. digital edition of Nutrition Action Healthletter, included within a 5 year digital-issue archive, can be purchased by subscription for yourself by going to: Click here to order the U.S. edition.
First time access requires purchasing a digital edition term.
Q: If I purchase U.S. Edition digital archive access what do I recieve?
A: Purchasing Nutrition Action Healthletter digital archive access by subscription grants access to past issues dating back to January/February 2011. You also receive access to each new issue that publishes during your subscription term. The archive is web based and is designed for use in current web browsers and on browser enabled tablets and e-readers. The archive is searchable and issues may be downloaded. We will send you an email when each new issue is posted.
Digital access is not available as a gift subscription. Or in Canada.
Q: For my print subscription, where do I find my Subscription ID number and my subscription expiration date?
A: They are both to the left of your name on your Nutrition Action Healthletter issue mailing label, for example:
ID: 71632519 JUN16 … Mr. C. Schmidt
The eight-digit number to the left of your name is your subscription ID number. Please use it on all correspondence to us. On the same line, next to your eight-digit subscription ID number, is the expiration date of your subscription. (Ex. JUN16 means June 2016, or JUL17 would mean July/August 2017).
Q: Can I change my print subscription mailing address on your Web site?
A: No, not quite yet. Please send us an email with both your old and new address at firstname.lastname@example.org.
Q: Is your site accessible on all web browsers?
A: Yes. This site is designed to work on the latest versions of all popular web browsers-
Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc. There is a known color issue with computers running Windows XP and Internet Explorer 8. If you think this might be affecting your interaction with the site please update IE or try another browser. If you are using a business computer you may need to consult with your IT department first.
Q: What is your return or refund policy?
A: For any product you’ve ordered – digital or in print – the product is always yours to keep. Our commitment is to help you improve your diet and your health, so please keep anything you’ve ordered. For subscription orders to Nutrition Action Healthletter, we’ll refund you the unused portion of your subscription if you’re unsatisfied at any time. For your protection and for auditing purposes, please submit any refund request in writing – by letter, fax, or email. Refunds are issued by check.
But, we’d rather keep you as a subscriber, so please allow us to extend your subscription for two issues, for FREE, if you are ever unsatisfied – at any time for any reason.
Q: What is your shipping and handling policy?
A: For digitally delivered products, we don’t believe you should pay any shipping or handling, so there is no charge for that. For print products, please allow 2 to 4 weeks for delivery. For print subscriptions to Nutrition Action Healthletter, postage, shipping, and handling costs are included in the subscription price.
Q: For some reason my postal carrier didn’t deliver the latest print version of my issue. Can you send it to me again?
A: Yes. Please contact us at email@example.com. Include your name, address (for verification) and subscription ID number. Your replacement print issue should arrive to you within 3 weeks.
Q: I’m accidentally receiving two copies of each issue. Can you combine them?
A: Yes. Please write us at firstname.lastname@example.org with the two subscription ID numbers and the correct name and address to keep. We will merge them and assign a new expiration date.
Q: I saw a nutrition report from Center for Science in the Public Interest (CSPI) the other day. How do I go about getting a copy?
A: CSPI has produced many reports, brochures, and booklets on nutrition and food safety since 1971. Many are available through this site under the Store tab. To inquire about others, write to email@example.com.
Q: I want to talk to someone at Nutrition Action about past payments I’ve made. Who do I speak to?
A: Send your information request to firstname.lastname@example.org along with your name, address and subscription ID number. We will research your file for you and correspond back.
Q: How can I send a letter to the editor; question a Nutrition Action writer or researcher; question a statement in Nutrition Action; or find out when that certain article ran?
A: For questions like these please write to email@example.com. We will consider all suggestions.
Q: Can I get an Index for last year?
Q: How often do you publish Nutrition Action Healthletter?
A: We publish Nutrition Action Healthletter 10 times a year, monthly except a combined issue in January/February and in July/August. The approximate delivery dates for the Fall/Winter print issues are as follows:
Issue of Nutrition Action
Vol. #, Issue #
When print issue will deliver to you:
Vol. 42 No. 7
August 21 through August 31, 2015
Vol. 42 No. 8
September 17 through September 26, 2015
Vol. 42 No. 9
October 23 through October 30, 2015
Vol. 42 No. 10
November 20 through November 27, 2015
Vol. 43 No. 1
Approximately February 1, 2016
Generally you should receive each issue during the first week of the month its dated (add one week for Hawai’i and Alaska).
Example: The April issue should arrive in early April.
The combination issues should arrive at the beginning of their second month.
Customer Service can be reached at any of the following addresses:
Fax: (202) 265-4954
Phone: (202) 777-8393, from 9 am to 5 pm (Eastern Time), Monday-Friday, except U.S. Holidays
U.S. and Foreign (not Canada)
Nutrition Action Circulation Department
1220 L Street, N.W., Suite 300
Washington, D.C. 20005
Q: What is the price of a Nutrition Action subscription?
A: In the United States the standard non-discounted cover pricing schedule is as follows:
- One year (10 issues) $24
- Two years (20 issues) $42
- Three years (30 issues) $58.
Elsewhere in the world (except Canada) the cover pricing schedule is as follows:
- One year (10 issues) U.S. $39
Nutrition Action is not currently selling subscriptions (Print or Digital) in Canada.
If you are a registered user, please use this form to log in now. Or, if this is your first time visiting us online, click here to link your print subscription first.