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Frequently Asked Questions

Winter, 2016

The Current Issue of Nutrition Action Healthletter is: December 2016.
Digital Access subscribers are now able to view the issue on this site. (Log In Required)
Next Issue: January/February 2017

Welcome to Nutrition Action Healthletter’s customer service department page. This page will help you understand your print or digital subscription to Nutrition Action Healthletter and what some of our publishing policies are. Here, we have 4 main sections of Frequently Asked Questions:  General Questions; our Publishing Schedule; Contact Us; and Pricing.  If you have questions not addressed here, please contact us right away.

— Mr. Chris Schmidt, Customer Service Manager

General Questions

Q: How do I order a Gift Subscription for someone else?

A: To order a gift subscription go to: Order Gift Subscriptions and follow the instructions. Nutrition Action offers Gift Subscriptions for a One year term.

Q: Can I change my print subscription mailing address on your Web site?

A: No, not quite yet. Please send us an email with both your old and new address at NutritionAction@customersvc.com.

Q: I have a print subscription but when I tried to access the Digital archive and the site prompted me to make a purchase. Why?

A: Digital access to the Nutrition Action Healthletter archive requires purchasing a digital edition subscription. Access is not included in an existing print subscription.
The U.S. digital edition of Nutrition Action Healthletter, included within a 5 year digital-issue archive, can be purchased by subscription for yourself by going to: Click here to order.
First time access requires purchasing a digital edition term.

Q: If I purchase digital archive access what do I recieve?

A: Purchasing Nutrition Action Healthletter digital archive access by subscription grants access to past issues dating back to January/February 2011. You also receive access to each new issue that publishes during your subscription term. The archive is web based and is designed for use in current web browsers and on browser enabled tablets and e-readers. The archive is searchable and issues may be downloaded to pdf. We will send you an email when each new issue is posted.
(not available as a gift subscription)

Q: I want to talk to someone at Nutrition Action about past payments I’ve made. Who do I speak to?

A: Call us at 1-(866) 293-CSPI (2774) or go to: My Account.

Q: Is your site accessible on all web browsers?

A: Yes. This site is designed to work on the latest versions of all popular web browsers-
Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc. There is a known color issue with computers running Windows XP and Internet Explorer 8. If you think this might be affecting your interaction with the site please update IE or try another browser. If you are using a business computer you may need to consult with your IT department first.

Q: What is your return or refund policy?

A: For any product you’ve ordered – digital or in print – the product is always yours to keep.  Our commitment is to help you improve your diet and your health, so please keep anything you’ve ordered.  For subscription orders to Nutrition Action Healthletter, we’ll refund you the unused portion of your subscription if you’re unsatisfied at any time.  For your protection and for auditing purposes, please submit any refund request in writing – by letter, fax, or email.  Refunds are issued by check.

Q: What is your shipping and handling policy?

A: For digitally delivered products, we don’t believe you should pay any shipping or handling, so there is no charge for that.  For print products, please allow 3 to 5 weeks for delivery. For U.S. print subscriptions to Nutrition Action Healthletter, postage, shipping, and handling costs are included in the subscription price. Print subscription pricing for Canada or other foreign addresses includes $15 per year for shipping.

Q: For some reason my postal carrier didn’t deliver the latest print version of my issue. Can you send it to me again?

A: Yes. Please contact us at NutritionAction@customersvc.com.  Include your name, address (for verification) and subscription ID number. Your replacement print issue should arrive to you within 3 weeks.

Q: I’m accidentally receiving two copies of each issue. Can you combine them?

A: Yes. Please write us at NutritionAction@customersvc.com with the two subscription ID numbers and the correct name and address to keep. We will merge them and assign a new expiration date.

Q: I saw a nutrition report from Center for Science in the Public Interest (CSPI) the other day. How do I go about getting a copy?

A: CSPI has produced many reports, brochures, and booklets on nutrition and food safety since 1971. Many are available through this site under the Store tab. To inquire about others, write to NutritionAction@customersvc.com.

Q: How can I send a letter to the editor; question a Nutrition Action writer or researcher; question a statement in Nutrition Action; or find out when that certain article ran?

A: For questions like these please write to NutritionAction@customersvc.com. We will consider all suggestions.

Questions About Our Publishing Schedule

Q: How often do you publish Nutrition Action Healthletter?

A: We publish Nutrition Action Healthletter 10 times a year, monthly except a combined issue in January/February and in July/August.  The approximate delivery dates for the Fall/Winter print issues are as follows:

Issue of Nutrition Action

Vol. #, Issue #

When print issue will deliver to you:

September 2016

Vol. 43 No. 7

Approx. August 15

October 2016

Vol. 43 No. 8

Approx. September 15

November 2016

Vol. 43 No. 9

Approx. October 15

December 2016

Vol. 43 No. 10

Approx. November 17

January/February 2017

Vol. 44 No. 1

Approx. February 1

 

Generally you should receive each issue during the first week of the month its dated (add one week for Hawai’i and Alaska).

Example: The April issue should arrive in early April.

The combination issues should arrive at the beginning of their second month.

Example: The July/August issue should arrive in early August.

Questions About How to Contact Us

Customer Service can be reached at any of the following addresses:

e-mail:NutritionAction@customersvc.com

Customer Service Inquiries Telephone: 1-(866) 293-CSPI (2774)

Mail:

U.S. and Foreign (not Canada)

Nutrition Action Circulation Department
1220 L Street, N.W., Suite 300
Washington, D.C. 20005

Questions About Our Pricing

Q: What is the price of a Nutrition Action subscription?

A: In the United States the standard non-discounted cover pricing schedule is as follows:

  • One year (10 issues) $24
  • Two years (20 issues) $42
  • Three years (30 issues) $58.

 

Elsewhere in the world the cover pricing schedule is as follows:

  • One year (10 issues) U.S. $39

 

 

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